Return Policy
We hope you love your nuts enough to keep your huggers, but if something is off, we do offer free returns and exchanges for all US orders. In order to be eligible for return or exchange, items must meet the following criteria:
Returns must be postmarked within 15 days of the original shipment date.
Merchandise must be unworn, unwashed, unaltered, with all tags, stickers, or any hang-tags attached.
Merchandise should be in its original packaging. If you can't send it back in the original packaging, please use any packaging that will make it to us safely.
Any promotional items or gifts must be returned with the order to receive a full refund. If the promotional items/gifts are missing from the return, you will receive a prorated refund less the cost of the promotional items/gifts retail value. (However, if you're doing an exchange you don't need to send any of the promotional items/gifts back.)
All returns and exchanges must be processed through our returns center. If you send back a package without using our returns center we cannot process your return.
While it's normally faster, the turnaround time to process your return or exchange can take up to 2 weeks from when we originally received it. Once processed, you should see refunds reflected back on your bank statement within 3-5 business days.
Shipping fees and shipping protection are non-refundable for all returns & exchanges.
For sanitary reasons, Underwear and Swimwear cannot be exchanged or returned, so please check the size-guide before ordering.
Orders that have been received as a gift can be returned for store credit, if unopened.
International Returns
We ship all international orders DDP (delivered duty paid), and we collect VAT (value added taxes). All taxes, duties, and customs fees are the responsibility of the recipient of the package. We're currently unable to provide return labels to international customers. If you wish to send your order back, please contact us at support@nuthuggersapparel.com.